• Lead, develop and grow a distributed Delivery Assurance team, setting clear expectations and building capability in automation.
• Own the test strategy and approach across our applications, cloud services, integrations and the wider transformation programme.
• Define and run release quality gates and governance so readiness decisions are based on evidence, not optimism.
• Plan and coordinate SIT and UAT for complex, multi-system releases, working closely with programme leadership, vendors and business process owners.
• Drive the shift from manual to automated testing, with a clear roadmap, priorities and measurable progress.
• Introduce AI into testing practice where it improves speed, coverage or insight.
• Establish quality metrics and reporting that give leadership an honest view of delivery risk.
• Work with engineering, architecture, integration and product teams to build shared quality ownership rather than treating testing as a final checkpoint.
• Continuously improve processes, tooling and documentation as the organisation evolves.