Delivery Booking Executive

Company : ZOUMA CONSULTING SERVICES

Job Type : Full Time

Mohali, Punjab

Job Description - Delivery Booking Executive

Job description:

Position Overview

We are hiring motivated professionals for our International BPO operations focusing on outbound calling for global clients. This role involves high -volume English calling to international markets (US/UK), lead generation, customer support, and sales conversions in a fast -paced 24/7 environment.

Key Responsibilities

Execute 100+ outbound calls daily to generate leads, set appointments, and close sales.
Handle international customer inquiries, upsell products/services, and resolve issues via phone.
Accurately log all calls, outcomes, and follow -ups in CRM systems (e.g., Zoho CRM, Salesforce).
Achieve daily/weekly targets for calls, conversions, and quality scores.
Participate in team huddles, script reviews, and process training sessions.
Work in rotational shifts, including night shifts to align with international time zones.

Requirements

Required Qualifications

Graduate (any stream); 0 -2 years in BPO/call center/international voice process preferred.
Fluency in English (neutral accent, excellent spoken/written skills mandatory for US/UK markets).
Basic computer skills (MS Office, CRM tools); typing speed 30+ WPM.
Willingness to work 9 -hour shifts including weekends/nights with 5 days working.
Age 18 -30 years; immediate joiners preferred.

Preferred Skills

Strong persuasion, objection -handling, and active listening abilities.
Resilience under pressure, positive attitude, and target -oriented mindset.
Familiarity with international calling etiquette and cultural nuances

Benefits

Job Types: Full -time, Permanent

Benefits:

Health insurance
Paid sick time

Work Location: In person

Email address

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