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Delivery Manager

Job Description - Delivery Manager





  • Manage end-to-end project delivery, ensuring timely completion within the defined scope and budget.




  • Coordinate with development, testing, operations, and other cross-functional teams.




  • Define project timelines, milestones, resource allocation, and delivery plans.




  • Monitor project progress, identify risks, and implement mitigation strategies.




  • Maintain strong relationships with clients and stakeholders.




  • Ensure deliverables meet quality standards and client expectations.




  • Track project performance using KPIs, SLAs, and delivery metrics.




  • Conduct regular status meetings and provide project updates to senior management.




  • Manage team performance, resolve conflicts, and support team development.




  • Identify process improvements to enhance productivity and operational efficiency.




  • Ensure compliance with company policies, delivery processes, and industry standards.




  • Manage escalations and proactively resolve delivery-related issues.












Requirements




  • Project Management and Delivery Management




  • Team Leadership and People Management




  • Client Relationship Management




  • Stakeholder Management




  • Risk and Issue Management




  • Budgeting and Resource Planning




  • Agile and Scrum Methodologies




  • SLA and KPI Management




  • Communication and Negotiation Skills




  • Problem-Solving and Decision-Making




  • Reporting and Documentation




  • Project Management Tools such as Jira, MS Project, or similar











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