Delivery Manager-Retail

TCS is hiring for "Delivery Manager-Retail". Details below-
Role- Delivery Manager-Retail
Exp-8-14 Years
Location- Bangalore ( Electronic City )
Skillset Required- Exp in handling Service Delivery for International Retail Clients
Role-
Must Have:
8+ Years of Exp in Ecommerce/Retail
Thorough Understanding of Retail Operations and its nuances
Should have exp in Content Management/Website operations
Should have basic understanding in Digital marketing/SCM and other retail verticals
Should have handled 50+ FTEs
Excellent Interpersonal and communication skills
Should be ok to manage 24/7 project
Hands on experience business transformation with quantified benefits
Basic knowledge in automation tools (Power automate, RPA tools)
Knowledge in digital marketing is an added advantage
Roles & Responsibilities
Responsible for overall customer deliverables (KPIs, OKRs)
Responsible to drive enterprise level business transformation, ensure key milestones are met on time
Process excellence – Automation is integral part of the delivery, drive it religiously
Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.
Interested candidates can apply
Regards
Tanya Kansal