Delivery Operations Manager-Bfsi

Job Description

Key skillsets:

The ideal Delivery Manager should be a client-centric leader who can influence, inspire, transform, and grow the business while ensuring flawless delivery execution.

Demonstrated experience in managing complex programs

Handled a portfolio of projects simultaneously

Experience in BFSI Accounts is mandatory

Willingness to work from client location, Domlur, Bangalore is mandatory

Passionate about AI and has taken initiatives in implementing AI within delivery

Ability to build trusted relationships with senior client leaders, manage expectations, and drive strategic conversations.

Strong people leadership skills to build high-performing teams, coach leaders, manage talent, and drive employee engagement.

Ability to communicate effectively across clients, delivery teams, sales, and leadership while influencing outcomes without direct authority.

Capability to proactively identify risks, resolve escalations, make timely decisions, and drive corrective actions.

Detailed JD: Delivery Management

Ensure seamless delivery of projects in the Account/Portfolio

Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement

Ensure 100% compliance to Project Deliverables, information security protocols etc (all customer's contractual obligations)

Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation

Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost

Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations

Engage with client to opportunities to deploy multiple solutions to create a stronger value proposition for clients and enhance share of business

Conduct regular customer connects (meetings/ visits/ video- conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation

Identify and close early warnings on a project to avoid any customer escalations

Plan and conduct Monthly/ Quarterly Business Reviews (MBR/QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account

Design, monitor and share account performance dashboards/ reports with the clients periodically

Drive delivery transformation with client engagement managers to adapt to new delivery models and instil new ways of working in customer organization

Share Wipro's capability and initiatives that may support/ fulfil customer's needs

Delivery governance across the projects

Review reports to monitor and track overall project/ program delivery management

Conduct periodic reviews with the team (PM's/PLs) on operational, quality and fulfilment parameters and new idea generation & its implementation on existing projects

Client Relationship Management

Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage

Review and monitor revenue allocations/ realization to avoid OB revenue leakage

Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks

Enable revenue growth of the account

͏

͏

͏

͏