Delivery Strategy & Transformation - Associate Director BPM - BO - BF - 38361-61019-3 - JR192127

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Job Description:

Job Title

Associate Director BPM

Requirement Type

Full-Time Employee

Job Location

Gurugram

Requirement Level

Associate Director

Hiring Manager

Senior Director BPM

Primary Skill

Delivery Strategy & Transformation

Business

Health Benefits and Health Solution Operations

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. 

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking Associate Director BPM to lead strategic and operational initiatives to drive business performance, service excellence, and transformation across the organization. You will be responsible for aligning departmental goals with enterprise priorities, managing end-to-end service delivery, and enabling growth through innovation, collaboration, and commercialization.

JOB RESPONSIBILITY

Strategic Planning & Performance Management

• Translate organizational and tower-level Blue Chips into actionable departmental goals.
• Drive performance management through measurable KPIs and continuous improvement.
• Promote and embed organizational culture through leadership, coaching, and role modeling.

Operational Leadership

• Oversee and manage service delivery to ensure best-in-class outcomes.
• Lead end-to-end account management including employee budgets and P&L performance.
• Manage annual and off-cycle compensation planning and budgeting processes.
• Build, test, and manage business continuity plans to ensure operational resilience.

Transformation & Innovation

• Design and transform operating models to enhance customer and stakeholder experience.
• Deliver efficiency savings through automation, process innovation, and continuous improvement.
• Lead operations and technology integration in partnership with enterprise teams.

Collaboration & Stakeholder Engagement

• Partner with Centers of Excellence (CoEs) and Communities of Practice (CoPs) to identify opportunities, secure funding, and implement strategic solutions.
• Collaborate with cross-functional leaders and enabling functions to enhance employee experience and drive strategic changes.

Growth & Commercialization

• Explore and identify opportunities to expand the business footprint and lead transitions.
• Support commercialization efforts including RFP responses and solution development.

QUALIFICATION

• Minimum Education: Graduation

EXPERIENCE

• 15–18 years of overall experience, including leading large-scale operations (800+ FTEs) with full ownership of P&L, service delivery, and strategic transformation.
• Proven success in driving automation, digital integration, and commercialization across diverse business units and geographies.
• Strong track record in building high-performing teams, fostering an inclusive culture, and enhancing employee experience through leadership and coaching.

SKILLS AND COMPETENCIES

• Analytical Thinking – Solve problems using data, logic, and structured approaches
• Tech Fluency – Comfortable with digital tools, automation, and AI-driven solutions
• Leadership – Inspire teams, manage performance, and drive accountability
• Communication – Clear, persuasive, and adaptive across stakeholders and levels
• Change Agility – Lead through transformation with resilience and flexibility
• Collaboration – Work effectively across functions, geographies, and cultures
• Customer Focus – Align operations and strategy with customer needs and expectations
• Strategic Mindset – See the big picture, connect dots, and plan for long-term impact
• Risk Awareness – Identify, assess, and mitigate operational and strategic risks
• Innovation Mindset – Embrace new ideas, foster continuous improvement, and challenge the status quo

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

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