Demand Planner cum Customer Service
Why does this position exist? With what permanent objectives?
To service the customers of the assigned Business Unit and order management
u Driving Demand Planning and Service Excellence
v Proactive Customer Orientation
w Communication Effectiveness
x Continuous Improvement
Strategic- Key Activities:
- Leading the complete demand & supply planning for Enhanced Oil recovery (EOR) SBU and support CSO for EOR activities
- Perform sales and delivery order management according to SOP
- Monitor orders and communicate to customer & Sales team on order status
- Perform business rules and manage data related to order-to-cash process.
- Strategic roadmap for improving supply reliability.
- Collect and consolidate demand forecast on rolling 6-month basis for demand & supply planning for Dahej Site and Tolling Operations
- Conduct Monthly demand review meetings with Sales Account Manager & identify demand outliers if any for correction.
- Responsible to conduct Monthly S&OP meetings & provide key inputs to management for EO operations during meeting.
- Responsible for review & execution of production plan based on the sales Forecast & maintain agreed Inventory levels.
- Develop & execute operations planning for Dahej operations & tolling Operations & coordinate with key stakeholders for smooth execution of Operations plan.
- Liaise with Dahej and toller to ensure smooth production operations.
- Responsible to meet yearly operations planning numbers for EOR products by ensuring smooth supply chain operations.
- Plan raw material replenishment based on finished goods planning which is derived from sales Forecast.
- Work with local/regional team & make strategic roadmap for developing alternative of all key raw materials
- Coordinate with regional product management & Third party Suppliers for raw material sourcing strategy for key raw materials like & developing contingency plans for alternative sourcing in case of supply chain disruptions
- Provide projections to regional SCM counterpart for Intercompany raw materials & coordinate with them for timely supplies
- Monitor inventory levels and provide Inventory projections to regional team based on sales Forecast.
- Conduct regular analysis of supply chain performance metrics and identify areas for improvement.
- Coordinate with cross-functional teams i.e. operations, product management & controlling to optimize supply chain processes and resolve any issues or bottlenecks.
- Stay updated on industry trends, emerging technologies, and regulatory changes impacting the supply chain & taking necessary actions wherever required.
- Prepare reports and presentations to communicate supply chain performance and improvement initiatives to stakeholders.
- Develop & implement strategies for the disposition of obsolete inventory
- Analysing & improving supply chain processes & Operations to optimize the cost.
- Responsible to identify asset capacity bottlenecks to meet long term Sales Projections submitted by sales team. Inform such bottlenecks to business management team to plan necessary actions.
- Effectively managing supply crises & guiding the team through challenging times.
Operational:
- Inventory monitoring – local key user of SCII to report DIV, OIV, aging stock
- Forecast Accuracy – DP FCA reports (external and internal)
- Logistics Costs – monitor monthly development (filling, packaging, shipping, distribution, demurrage)
- NCM monthly report – local key user of NCM, report NCM KPIs monthly
- Delivery Services – local key user of DSC, report DC/DR monthly
- Respond to verbal (or written) requests in a timely and professional manner, ensuring any promises made are fulfilled
- Determine the appropriate solution by following operating procedures. Resolve issues without unnecessary delay and escalate more complex problems as required
- Listen carefully to instructions and questions and check for understanding
- Consistently deliver work tasks on time and to agreed standards. Alert colleagues or manager in advance when timeline or quality of the deliverables is likely to be affected
- Proactively seek guidance and asks questions to understand structures, processes, systems and responsibilities EV SCM, and how own role contributes to the broader team goals
- Creation of Sales Orders based on customer PO or Sales Forecast
- Follow up with counter parts for order allocations and vessel bookings. Delays if any should be pro-actively communicated within the team
- Tracking of orders, Sales & Customer Receivables on daily basis and highlighting issues if any
- Connect with Customer on periodic basis
- Customer AR follow up for payment purpose review credit limit with sales team
- Follow up with Customer for Call ups against the tender qty and to keep a track of the supplies to avoid oversupply. Forecast and plan the orders to avoid / minimise delay penalty. Align with Sales colleague and transmit the orders accordingly
- Focus on digitalisation and utilization of digital tools
- Co-ordinate with transportation team for vehicle placement & reduced cost for the BU
- APO forecasting and updating the same in system
- Inventory control & review of aged inventory
Job Skills:
- Education: Bachelor’s degree in Commerce, Supply Chain or Logistics Mgt.
- Working Experience: +10 years relevant experience in Logistics or Supply Chain function
- Soft Skills: MS Office (Power BI, Excel & Power Point), Proficiency in supply chain management software and tools (e.g., ERP systems, SAP R3, APO DP, SNP). Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
- Excellent organizational and time management abilities to manage multiple priorities and meet deadlines.
- Proficiency in supply chain management software and tools (e.g., ERP systems, SAP R3, APO DP, SNP).
- Effective communication and interpersonal skills to collaborate with internal teams and external partners.
- Knowledge of industry best practices, regulations, and compliance standards in supply chain management.
- Ability to adapt to changing business needs and work in a fast-paced, dynamic environment.
- Strong attention to detail and a focus on accuracy in planning and execution.
- Professional certifications such as Certified Supply Chain Professional (CSCP) or APICS certification are a plus.
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
- Service excellence competencies
- Ability to collaborate within and outside the team for servicing the customers
Job Requirements (m inimum requirement to carry out the work )
Edu c a t i o n
- University degree, minimum Bachelor’s degree
W o r k in g E x pe r i e n c e
- Minimum 10+ years total professional experience
T e c hn i c a l & P r o f e ss i o n a l Knowledge
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
Skills
- English speaking and writing, interpersonal skills