Deputy Key Accounts Manager

Role Summary

The Deputy Key Accounts Manager will be responsible for managing and growing assigned key business accounts within the Fruits & Vegetables (FnV) category by driving revenue, profitability, and operational excellence. The role owns end-to-end commercial performance, including category planning, pricing, demand forecasting, inventory coordination, and customer relationship management. Working closely with cross-functional teams, the incumbent will ensure optimal product availability, improve category performance, strengthen customer partnerships, and deliver sustainable business growth in a fast-paced, perishable supply chain environment.

Key Responsibilities

• Own the commercial performance of assigned key accounts, driving revenue, profitability, and account growth.
• Build and maintain strong customer relationships while identifying new business opportunities.
• Develop category assortment, pricing, and promotional strategies based on customer demand, seasonality, and market trends.
• Monitor sales, margins, inventory, fill rates, wastage, and other key business KPIs to improve category performance.
• Collaborate with Procurement, Supply Chain, Operations, Finance, and Demand Planning teams to ensure product availability and efficient inventory management.
• Lead commercial discussions, negotiate business terms, and execute joint business plans with customers.
• Prepare business reports, analyze performance metrics, identify improvement opportunities, and recommend data-driven actions.
• Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall profitability.

Requirements

• Bachelor's degree in Business Administration, Commerce, Agriculture, Supply Chain, or a related field; MBA preferred.
• 3–7 years of experience in Key Account Management, Category Management, Sales, Commercial, or Business Development.
• Experience in Fruits & Vegetables, Fresh Produce, FMCG, Retail, E-commerce, or Quick Commerce is preferred.
• Strong commercial acumen with experience in category management, demand forecasting, inventory planning, and business analytics.
• Advanced proficiency in Microsoft Excel and strong analytical and problem-solving skills.
• Excellent negotiation, stakeholder management, communication, and cross-functional collaboration skills.
• High ownership, execution focus, customer-centric mindset, and the ability to thrive in a fast-paced, high-growth environment.