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Deputy Manager - Customer Care

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Job Description - Deputy Manager - Customer Care


KRA


Maintain SLA's of ticket resolve at 80+


Manage a team of 20 employees


Streamline the internal process of ticket resolution to eliminate redundency and reduce SLA. 


Ensure to measure, monitor and achieve consistent DNPS



KRA


Maintain SLA's of ticket resolve at 80+


Manage a team of 20 employees


Streamline the internal process of ticket resolution to eliminate redundency and reduce SLA. 


Ensure to measure, monitor and achieve consistent DNP


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About the Company

App

Max Life Insurance , A leading life insurance company in India, offers a range of life insurance plans and policies to ensure Lifetime Protection for you and your family.

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