Deputy Manager - IT SAP

SAP SD Configuration & Support

• Support SAP SD process configurations and rollouts.

• Assist in implementation and enhancement activities.

• Provide ongoing application support for SD processes.

• Support change requests and system improvements.

Sales Process Management

• Support end-to-end sales processes within SAP SD.

• Assist in managing sales order processing activities.

• Support returns, export, consignment, and other SD processes.

• Ensure adherence to defined business processes and controls.

Pricing & Billing Support

• Support configuration and maintenance of pricing procedures.

• Assist in troubleshooting pricing-related issues.

• Support delivery processing and billing lifecycles.

• Validate pricing, billing, and order-related transactions.

Integration Management

• Support integration between SD and MM modules.

• Assist in SD-FI integration activities.

• Coordinate with cross-functional teams to resolve integration issues.

• Support testing of integrated business scenarios.

Testing & Implementation Support

• Assist in system testing, UAT, and rollout activities.

• Prepare and maintain test scenarios and test scripts.

• Support defect tracking and issue resolution during implementation.

• Ensure successful deployment of process enhancements.

User Support & Issue Resolution

• Resolve routine user queries and transactional issues.

• Guide users in executing SAP SD processes effectively.

• Monitor support tickets and ensure timely closure.

• Escalate complex issues to senior consultants when required.

Documentation & Knowledge Management

• Prepare and maintain process documentation.

• Develop user guides and training materials.

• Document configuration changes and support activities.

• Ensure process documentation remains updated.

Stakeholder Collaboration

• Work closely with business users and cross-functional teams.

• Participate in requirement gathering and process discussions.

• Support training and knowledge-sharing initiatives.

• Contribute to continuous process improvement efforts.