Deputy Manager - Operations - REF102429C - Trade operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

We are seeking an experienced Manager to support global operations as an offshore delivery hub across key functional areas including Client Onboarding & Maintenance, Trade & Investment Operations, Post-Trade Operations, Payments & Banking Operations, and Regulatory, Risk & Compliance.The role requires strong domain expertise, stakeholder management capability, and leadership experience to ensure high-quality service delivery, process efficiency, and regulatory adherence.Relevant experience in at least 3 of the 5 functions is expected1. Client Onboarding & Maintenance2. Trade & Investment Operations3. Post-Trade Operations4. Payments & Banking Operations5. Regulatory, Risk & Compliance in Capital Markets context Leadership & Stakeholder Management• Lead and mentor offshore teams to ensure high performance and productivity• Act as a key liaison between onshore stakeholders and offshore delivery teams• Drive process improvements, automation initiatives, and operational efficiency• Ensure SLA adherence and delivery of high-quality outcomes________________________________________Required Qualifications & Experience• 12+ years of overall experience in Banking / Financial Services Operations with focus on Capital Markets / Asset Management/ Investment Operations• Expertise in domains such as Onboarding, Trade, Payments, Compliance • Proven experience in managing offshore / shared services operations• Experience working with global stakeholders and cross-border teams________________________________________Key Skills & Competencies• Strong leadership and team management skills• Excellent stakeholder management and communication skills• Analytical mindset with problem-solving capabilities• Strong understanding of operational risk and controls• Process improvement and automation mindset• High attention to detail and quality focus

Preferred Qualifications• MBA / Professional qualifications preferred• Experience with financial systems (SWIFT, trading platforms, reconciliation tools)• Exposure to transformation / migration / offshoring projects