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Deputy Manager PQA BEV Chakan

icon building Company : Mahindra
icon briefcase Job Type : Full Time

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Job Description - Deputy Manager PQA BEV Chakan


Responsibilities & Key Deliverables

1. Field Quality Management



  • Monitor and analyse field quality performance (0 MIS, 1 MIS, 3 MIS indicators) for BEV products.

  • Identify top concerns, failure trends, and repeat issues from field data.

  • Lead problem-solving initiatives using structured methodologies (8D, QRQC, 5 Why, Fishbone).

  • Ensure timely containment, correction, and prevention actions for field issues.

  • Ensure quick response to critical customer issues and escalations.

  • Improve customer satisfaction through defect reduction and faster resolution.

  • Support dealer/service teams with technical insights and corrective actions.

  • Conduct process audits (system audits) based on field reported concern

  • Focus on Dealer PDI Performance & Improve internal inspection detection



2. Product Quality Assurance



  • Drive continuous improvement of product quality across BEV Models.

  • Review and validate deviation approvals, and engineering changes from a field quality perspective.

  • Support new product launches with field risk assessment and early-life failure analysis.

  • Ensure robust feedback loop between field, plant, and design teams.



3. MIS & Data Analytics



  • Prepare and publish 0/1/3 MIS dashboards with actionable insights.

  • Track KPIs such as warranty, repeat failures, and customer complaints.

  • Perform data-driven root cause analysis using warranty and telematics data.

  • Present management reviews (APEX QCRT) with corrective action status and trend analysis.

Experience

5-8 years

Industry Preferred

OEMs

Qualifications

BE , B.Tech

Our commitment to Diversity, Equity, and Inclusion


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