Deputy Manager - Product Support

1. To review order indents and ensure correctness. To communicate with internal functions like Technical Support to Sales (TSS) and Contract Management (CM) for corrections to the Indents and QCPs.

2. To allocate orders to team members based on competency, skill set and workload.

3. To participate in internal kick-off meetings and provide technical inputs and ensure resolution of any technical concerns.

4.    To review and approve Pump Quality Control Plans (QCPs) submitted by TSS and PCM functions within (1) working day. To ensure correctness of Inspection class during the review.

5.    To check the pump part lists prepared by team members and ensure the release of an error free pump part list in SAP for standard pumps within (5) working days and for project pumps within (10) working days from the receipt of indent. To ensure the release of technical supplement and implement part list changes as per revised indents and QCPs received during the course of project execution.

6. To ensure timely preparation, checking and release of manufacturing drawings and assembly check drawings for regular and development orders for API and Non-API pumps. Ensuring revision and archiving of manufacturing drawings as per defined procedure.

7. To assist the 3D modelling team in generation of 3D models by providing required 2D drawings and other dimensional inputs, participating in checking the models etc.

8. To resolve technical issues reported during Assembly & Testing and from site. Conduct site visits in consultation with Supreme Serv and Claim Management teams for analyzing critical issues. Coordinate with KSB Tech and other internal functions for finalizing solutions as required.

9. To implement order specific development activities and analysis in coordination with KSB Tech / In-house resourced through offer permits. Evaluating the effort hours quoted by KSB Tech. Co-ordinate with In-house team for modelling and analysis as required.

10. To create pattern layout drawings and requisitions for new parts to be developed.

11. To maintain all documents in the PM&PS library.

12. To drive the initiatives related to standardization of pump components across models to minimize plant inventory.

13. To ensure effective team management by planning the training, up-skilling, workload management and growth of team members.