Working at Freudenberg: We will wow your world!

Responsibilities:

• Oversee SAP Systems Operations
• Manage incident, problem, and change management
• Oversee SAP monitoring, job scheduling, and system health checks
• Coordinate with BASIS, functional, and infrastructure teams
• Define and track SLAs/KPIs for SAP support and operations
• Ensure timely resolution of tickets and user issues
• Manage internal and external teams managing application support.
• Plan upgrades, patches, and enhancement packs
• Manage transports across Dev, QA, and Production
• Ensure minimal downtime during releases
• Maintain system documentation and runbooks
• Implement SAP security, authorizations, and compliance controls
• Support audits (SOX, internal, external)
• Identify automation and efficiency opportunities
• Improve system performance and reduce downtime
• Implement best practices across modules (FICO, MM, SD, PP, etc.)
• Support digital transformation initiatives
• Lead SAP functional, technical, and support teams
• Act as bridge between COE IT, HQ Operations director and business teams.
• Manage vendors, consultants, and offshore teams including resource allocations and cost.
• Conduct governance meetings with leadership
• You will contribute as senior member of RUN team to ensure service onboarding during rollouts and other key project initiatives.
• Creating know how and design documents in collaboration with Solution Architects & Consultants.

Qualifications:

• University degree in computer science or a comparable degree with skills and experience as a software developer
• Bachelor’s degree in business administration, Supply Chain, Finance, or Economics with a strong interest in affinity with Information Technology. Alternatively, a bachelor’s degree in computer science with minor in business administration.
• Minimum of 15 years job specific and hands-on SAP work experience with demonstrated professional growth and achievement. Prior work experience in a manufacturing organization of comparable size, business diversity, scope and complexity a plus.
• SAP S/4 HANA experience is a major plus.
• At least 3 full life cycle implementations of SAP roll outs. International roll out experience will be a plus.
• Support + rollout + AMS experience mandatory including team / Vendor Management.
• Strong understanding & experience in Integration of SAP.
• Strong English written and verbal communication, presentation, and interpersonal skills to effectively exercise tact, discretion, judgment, and diplomacy when interacting and/or negotiating with internal and external customers and senior management.
• Highly motivated self-starter.
• Ability to work effectively in a diverse and global work group and to achieve results through global team efforts.
• Ability to perform in a high-pressure environment and/or crisis and render good decisions to resolve the problems, maintain safety and ensure adherence to central and local policies and procedures.
• Willingness to travel global for project related tasks.
• Know How of IT support management tool ServiceNow is beneficial.
• Hands-On and customer focused mindset.
• Strong attention to detail and commitment to producing high-quality work.
• Willingness to learn and take on new challenges and contribute.
• Communication skills and ability to work effectively with cross-functional teams.
• Familiarity with agile development methodologies is a plus.
• Ability to prioritize tasks, take ownership and meet deadlines in a fast-paced environment.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.