Deputy Manager-UC operations

## About VOIS\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.\n\nOver 29,000 highly skilled individuals are dedicated to being Vodafone Group\u2019s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.\n\nEstablished in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone\n\n## About VOIS India\n\nIn 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics \u0026 AI), Commercial Operations (Consumer \u0026 Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.\n\n## Job Role\n\n * Provide end to end technical support at expert level for Unified communications services\n * Provide input for planning, assessment, implementation, rollout and preparation of complex change requests\n * Provide expert validation for service impacting changes that are executed by second line.\n * Resolve end to end external customer\u2019s technical issues\n * Provide extended guidance (when required) to the customer technical teams on how to resolve service impacting incidents\n * Resolve reported incidents within service level agreements\n\n\n\n## VOIS Equal Opportunity Employer Commitment\n\nVOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\u2019 growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.\n\nAs a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT \u0026 IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.\n