Deputy Vice President- Customer Service

This role has reporting to the Head of Operations.

Functions expected to be performed would be a part of Central operations teams.

This role would have 2 teams reporting in

1. 1.       Factoring & new products:
2. Should have experience in handling factoring and other cashflow products like bill discounting, purchase invoice discounting and other trade finance products.
3. 2.       Customer Service:
4. ·       Cash receipt reconciliation & reporting
5. ·       Receivable management
6. ·       Work closely with CS team for quicker resolution of customer servicing topics like agreement reconciliation, LPI calculations, bounce charge verification etc.
7. ·       Suspense account follow up and closure
8. ·       Adherence to process mapped and audit compliance
9. ·       Process improvement initiatives
10. ·       Digital mindset

Education & Experience:

• ·       Graduate candidate with bachelor’s degree preferrable with masters/MBA or CA relevant experience
• ·       Relevant experience of 15-18 years (would be relaxed for a deserving candidate)
• ·       Experience in banking or NBFC sector along with receivable management experience
• ·       Candidate should have process-oriented approach with focus on controls, compliance and willing to take ownership.
• ·       Should have digital mindset and bring innovation and automation to the processes.
• ·       Knowledge of compliance guidelines /framework defined by RBI other governing bodies.
• .