Deputy/Assistant Manager Customer Care

Company : Mahindra

Job Type : Full Time

Noida, India

Job Description - Deputy/Assistant Manager Customer Care

Responsibilities & Key Deliverables

To achieve Spare part targets through dealers/distributors.

Governance of Spare part centre.Identification of distributors.

Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.

Scrutinize dealer financial health and do financial planning accordingly.

Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.

Implementation of strategy/schemes for new product launch.

Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staff

Preferred Industries

Facility Management

Education Qualification

Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

1 - 5 years of relevant experience in Harvesters and Implement business

Critical Experience

1-5 years of experience in Harvester and Implements business.Experience of 1 - 2 geography/demography.Good knowledge of farm sector, tractor and implements

System Generated Core Skills

Change Management

Communication Skills

Customer Relationship Management (CRM)

Market Penetration Strategy

Product Knowledge & Application

Team Management

System Generated Secondary Skills

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