Desktop & Application Support Engineer

We are looking for a skilled Desktop & Application Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of desktop systems, applications, and IT infrastructure across the organization.

Key Responsibilities:

• Install, configure, and troubleshoot desktop/laptop systems (Windows 10 & Windows 11)

• Manage and support Microsoft Office Suite and Outlook client configuration

• Perform OS installation, formatting, upgrades, and patch management

• Handle IP configuration, network connectivity issues, and basic LAN troubleshooting

• Diagnose and resolve hardware issues for desktops/workstations (HP, Dell, etc.)

• Work with Windows Registry, system settings, and performance tuning

• Provide support for application-related issues and software installations

• Perform data backup and recovery activities

• Maintain IT asset inventory and documentation

• Manage and support around 500+ client machines in an enterprise environment

• Provide remote and on-site technical support to end-users

• Ensure timely resolution of tickets as per SLA

• Coordinate with vendors for hardware/service-related issues

Required Skills:

• Strong knowledge of Windows OS (10 & 11)

• Hands-on experience with Microsoft Office & Outlook configuration

• Basic networking knowledge (IP addressing, DNS, DHCP)

• Experience with hardware troubleshooting (HP/Dell desktops & workstations)

• Knowledge of OS deployment, imaging tools, and patch management

• Familiarity with ticketing tools (ServiceNow, Jira, etc.)

• Understanding of Active Directory (user management, group policies)

• Basic knowledge of antivirus and endpoint security tools

Preferred Skills:

• Experience with remote support tools (AnyDesk, TeamViewer, etc.)

• Knowledge of Office 365 / Microsoft 365 administration

• Exposure to backup solutions and data recovery tools

• Understanding of ITIL processes

• Scripting knowledge (PowerShell basics) is a plus

Soft Skills:

• Excellent communication and interpersonal skills

• Strong problem-solving ability

• Ability to handle multiple users and prioritize tasks

• Client-handling experience in corporate environments

Additional Requirements:

• Proven experience managing large-scale environments (500+ systems)

• Ability to work independently and in a team