Desktop Engineer

Job Description – Desktop Engineer

Position: Desktop Engineer
Location: Vadodara, Gujarat
Experience: 6 Months – 1 Year
Education: Any Graduate
Notice Period: Immediate Joiners / Maximum 15–30 Days

Job Summary

We are looking for a Desktop Engineer to provide day-to-day IT support to users and ensure the smooth functioning of desktops, laptops, peripherals, software applications, and basic network infrastructure.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.


• Troubleshoot hardware, software, operating system, and network-related issues.


• Provide technical support for Windows 10/11, MS Office, Outlook, and other business applications.


• Manage user accounts through Active Directory, including password resets and access permissions.


• Perform software installations, upgrades, updates, and patch management.


• Support VPN, remote access, and basic networking-related issues.


• Maintain IT asset inventory and ensure proper documentation of IT assets.


• Coordinate with vendors for hardware repairs, replacements, and maintenance.


• Ensure compliance with IT policies, security standards, and organizational procedures.


• Provide remote support using tools such as TeamViewer, AnyDesk, or similar platforms.


• Assist users with video conferencing and meeting-room technology.


• Troubleshoot audio/video issues involving cameras, microphones, displays, and conferencing systems.


• Maintain proper records of issued, returned, repaired, and replaced IT assets.

Required Skills

• Basic knowledge of Windows 10/11 and MS Office Suite.


• Familiarity with Active Directory, DNS, and DHCP.


• Understanding of networking concepts such as LAN, WAN, TCP/IP.


• Experience with IT ticketing/helpdesk tools such as ServiceNow, Jira, Remedy, etc.


• Good troubleshooting skills for hardware and software issues.


• Basic knowledge of antivirus and endpoint security tools.


• Ability to maintain and track IT asset inventory.


• Knowledge of hardware allocation and stock management.


• Experience with remote support tools such as TeamViewer and AnyDesk.


• Good documentation and communication skills.


• Basic knowledge of Microsoft Teams, Zoom, Webex, or similar conferencing platforms.

Preferred Candidate Profile

• Candidates with 6 months to 1 year of experience in Desktop/IT Support.


• Fresh graduates with relevant IT support knowledge may also be considered.


• Candidates based in Gujarat/Vadodara will be preferred.


• Candidates who can join immediately or within 15–30 days are preferred.