Desktop Engineer

Role Summary

The Desktop Engineer will be responsible for maintaining and supporting all end-user hardware, operating systems, and basic network infrastructure. This role emphasizes hands-on hardware management, asset tracking, and system health monitoring to ensure operational efficiency and compliance.

Key Responsibilities

· Install, configure, and troubleshoot desktops, laptops, printers, scanners, and IP phones

· Perform regular health checks on hardware components (CPU, RAM, HDD/SSD, cooling systems)

· Diagnose and resolve hardware failures, including power issues, overheating, and peripheral malfunctions

· Replace or upgrade components (RAM, hard drives, power supplies, etc.) as needed

· Maintain physical cable management and ensure proper LAN/Wi-Fi connectivity

· Coordinate with vendors for warranty claims, replacements, and procurement

Inventory & Asset Management

· Maintain detailed records of all IT hardware assets including serial numbers, warranty status, and location

· Track movement of devices across departments and sites (Prince & Fayola offices)

· Update asset inventory tools and prepare reports for audits and compliance

· Label and tag all devices with asset IDs and maintain documentation for rentals and purchases

OS & Networking Support

· Install and update Windows OS (10/11), drivers, and firmware

· Configure basic network settings (IP, DNS, gateway) and troubleshoot connectivity issues

· Support basic Active Directory tasks (user creation, password resets, group assignments)

· Assist in System, VPN setup and endpoint readiness for WFH users

Documentation & Reporting

· Maintain logs of hardware issues, resolutions, and preventive actions

· Document installation procedures, asset handovers, and configuration changes

Requirements

Required Skills & Qualifications