Desktop Support

Company : Exo Edge Advantage India

Job Type : Full Time

India

Job Description - Desktop Support

We are seeking a detail -oriented and proactive System Associate to join our Corporate IT team. As a System Associate, you will be responsible for providing first and second -line IT infrastructure support, managing Microsoft 365 and Azure services, supporting endpoint management, and ensuring efficient day -to -day IT operations.

What to expect in your journey

Infrastructure & Systems Support

Provide day -to -day support for Active Directory, Windows Server Update Services (WSUS), on -premises networking, and endpoint issues.
Assist in managing Microsoft Azure resources, including Azure Virtual Desktop (AVD), virtual machines, storage, and related services.
Support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
Perform Entra ID administration tasks such as user provisioning, group management, Single Sign -On (SSO) troubleshooting, and basic Conditional Access policy support.
Support Microsoft Intune for device enrollment, configuration profile deployment, application deployment, and compliance monitoring.
Troubleshoot Windows 11 operating system, hardware, software, and connectivity issues.

Helpdesk & Incident Management

Respond to and resolve Tier 1 and Tier 2 support requests within defined service level agreements (SLAs).
Diagnose technical issues and escalate complex incidents to senior engineers with clear documentation and analysis.
Maintain accurate ticket records, update issue status, and ensure timely communication with end users.
Create and maintain knowledge base articles to improve support efficiency and self -service capabilities.

Security & Compliance Support

Follow least privilege principles and established access management procedures.
Assist in monitoring endpoint security and compliance baselines.
Support vulnerability remediation activities under guidance.
Assist with evidence collection and documentation for ISO 27001 and SOC 2 audits.
Adhere to organizational security policies and change management processes.

Automation & Documentation

Execute pre -approved PowerShell scripts for routine administrative tasks under supervision.
Maintain and update operational runbooks, standard operating procedures (SOPs), and technical documentation.
Document infrastructure changes and support activities in accordance with change management procedures.
Identify opportunities for process improvement and automation.

What you bring to the table

Minimum 3 years of experience in IT support, desktop support, or systems administration.
Bachelor’s degree in information technology, Computer Science, or a related discipline.

Where will you work

Mohali: Bestech Business Towers, Sec 66, Mohali. Click https://lnkd.in/dPqiZfUR for virtual office tour.

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