Desktop Support Engineer

Role Overview

We are seeking a skilled and proactive Desktop Support Engineer to manage end -user systems and provide technical support in a fast -paced VFX production environment. The ideal candidate should understand high -performance workstation requirements, render workflows, and production -critical IT support.

Key Responsibilities

Technical Support

• Provide L1/L2 desktop support to artists, production, and support teams.
  

• Install, configure, and maintain Windows/Linux workstations.
  

• Troubleshoot hardware, OS, software, and network -related issues.
  

• Provide on -call support during critical production timelines.
  

VFX Workstation Management

• Configure high -performance systems (GPU -based workstations).
  

• Install and support software such as:
  

  • Maya
    

  • Houdini
    

  • Nuke
    

  • Adobe Creative Suite
    

  • ShotGrid or production tracking tools
    

• Manage software licensing and updates.
  

Network & Infrastructure Support

• Basic troubleshooting of LAN/WAN connectivity issues.
  

• Assist in maintaining file servers, NAS storage, and backup systems.
  

• Coordinate with IT team for render farm connectivity and performance issues.
  

Asset & Inventory Management

• Maintain IT asset records and hardware inventory.
  

• Coordinate procurement and vendor support for hardware repairs.
  

Security & Compliance

• Ensure antivirus updates and system security policies.
  

• Maintain user access controls and data protection standards.
  

Requirements

Eligibility Criteria

• Diploma / Degree in IT, Computer Science, or related field.
  

• 1–2 years of experience in desktop support (VFX/Animation industry preferred).
  

• Strong knowledge of Windows OS; Linux knowledge is an added advantage.
  

Skills Required

• Hardware troubleshooting (CPU, GPU, RAM, storage issues)
  

• Knowledge of RAID / NAS storage systems
  

• Basic networking knowledge (IP, DNS, DHCP)
  

• Understanding of render farm environments (preferred)
  

• Strong problem -solving ability
  

• Ability to handle production pressure
  

Benefits

Why Join Phantom FX?

• Opportunity to work in a dynamic VFX production environment
  

• Exposure to high -end workstation and render infrastructure
  

• Learning opportunities in studio pipeline and production IT workflows
  

• Career growth within a rapidly evolving studio setup
  

• Collaborative and artist -focused work culture
  

• Paid leave benefits as per company policy