Desktop Support Engineer (L2) Application Support

Job Title: Desktop Support Engineer (L2) – Application Support

Job Summary:

We are seeking an experienced Desktop Support L2 Engineer with strong expertise in application support. The role involves providing technical support for end -user systems and business -critical applications, ensuring seamless operations and quick issue resolution.

Key Responsibilities:

• Provide L2 deskside and remote desktop support to end users
  
• Manage application support including installation, configuration, patching, and upgrades
  
• Troubleshoot and resolve system and application -related incidents using ITSM tools
  
• Handle IMAC (Install, Move, Add, Change) and asset lifecycle activities
  
• Coordinate with vendors/OEMs for L3 escalations and ensure timely resolution
  
• Monitor application performance and suggest improvements
  
• Act as a bridge between IT teams, business stakeholders, and management
  
• Ensure adherence to SLA, CSAT, and quality standards
  
• Maintain proper documentation and knowledge base
  

Preferred Skills:

• Experience in vendor coordination and escalation handling
  
• Understanding of enterprise IT environments
  
• Strong analytical and problem -solving skills
  

Additional Requirements:

• Willingness to work from office (Pune)
  
• Immediate joiners or candidates with short notice preferred
  

Requirements

Mandatory Skills:

• Strong experience in Desktop Support (L2)
  
• Hands -on experience in Application Support
  
• Knowledge of Kofax Print Management Tool
  
• Exposure to Kofax / Equifax applications support
  
• Good understanding of ITSM tools and incident management processes
  
• Strong communication and stakeholder management skills