Desktop Support Technician L1

Key Responsibilities:

• Provide first and second-level support for Windows and Chrome OS Flex desktops and laptops.


• Troubleshoot hardware, software, network, and peripheral issues.


• Experience in managing user accounts, permissions, and access in Active Directory (AD).


• Experience in Installing, configuring, and maintaining applications, including healthcare software that comply with HIPAA and other regulatory standards.


• Assist in maintaining IT inventory and asset management.


• Document incidents, changes, and resolutions in the ticketing system.


• Escalate complex issues to higher-level support as required.


• Participate in IT projects, upgrades, and migrations.

Skills & Qualifications:

• Minimum 3 years of experience in desktop support role.


• Strong knowledge of Windows 10/11, Chrome OS Flex, and common enterprise applications.


• Experience with Active Directory, Group Policy, and remote endpoint management tools.


• Familiarity with healthcare IT compliance requirements (HIPAA, data privacy) added advantage.


• Strong troubleshooting and problem-solving skills. Proficient use of English language in written and oral form.


• Excellent communication and personal skills and ability to support end-users remotely or on-site.


• Ability to multitask and manage multiple projects.


• Experience with ticketing systems (Freshservice, or similar).


• Ability to work extended periods standing up and/or sitting down.


• Ability to lift at least 20 pounds at a time.


• Travel required – less than 20% of job duties