Devops - Quicklaunch

Job Title: DevOps Engineer

Job Overview:

We are seeking a skilled DevOps Engineer to join our team,
combining expertise in AWS services and incident management with professional
services to ensure seamless operations and client satisfaction. The role
involves supporting infrastructure, resolving incidents, optimizing systems,
and participating in project implementations.

Responsibilities and Duties

Support:

• Record
  and classify received incidents, focusing on immediate efforts to restore
  failed services.
  
• Manage
  and troubleshoot AWS services, including EC2, S3, ECS, EBS, backups, ELB,
  SNS, and SES.
  
• Assign
  unresolved incidents to appropriate teams for further analysis.
  
• Log
  incident and service request details with accurate categorization and
  prioritization.
  
• Keep
  users updated on incident status at agreed intervals.
  
• Link
  incidents with related records (e.g., changes, problems, knowledge
  articles).
  
• Investigate
  and diagnose incidents and service requests to determine root causes.
  
• Verify
  resolution with users and update incident details in ConnectWise.
  
• Escalate
  major incidents and those at risk of breaching SLAs to the manager.
  
• Document
  troubleshooting steps, service restoration details, and knowledge
  articles.
  
• Monitor
  and optimize infrastructure usage for improved performance and
  cost -efficiency.
  

Professional Services:

·       Collaborate with the Project Management team for
effective client product implementations.

·       Report regularly to the Project Management team
on assigned projects and milestones.

·       Hire, train, mentor, and track progress of team
members within the professional services department.

·       Execute product implementation and configuration
in line with client requirements.

·       Conduct proof -of -concept implementations to
showcase product capabilities.

·       Maintain timely communication with clients at
various project stages to ensure alignment and satisfaction.