Role Title: Diageo Customer Salesforce Technical Architect
Context:
Diageo is a multi-functional global shared services function, created to further improve business efficiency and empower our markets to focus on our commercial growth.
We have transformed how we deliver services to the markets:
Single point of responsibility to manage relationships, shape demand, & manage service and outcome delivery
Standardized business service lines to drive efficiency and scalability
Insight-focused business analytics service
Market outcome focused services, underpinned by efficient IT process management
More control, cost efficiency and transparency of application delivery
One DIAGEO strategy supported by strategic multi-year financial goals and modelling
Transparent /differentiated pricing to drive standardization and year-on-year efficiency improvements
Within DIAGEO, the Digital & Technology aims to improve Diageo’s system stability, security and compliance to enable smooth daily business operations. Part of this plan is to improve our customer experience across the following domains and provide a central Analytics capability:
Marketing
Customer Experience
Sales
Commerce
Service
Role Description:
The Architect will report into the Head of Salesforce Practice and Customer Support and will be focused on engaging project teams, other Solutions Architects and Enterprise Architects in designing and owning Salesforce based solutions within the wider solution portfolio in support of Diageo’s business and technical initiatives.
Top Accountabilities
The Architect will be responsible for:
Create High-Level Salesforce designs for ongoing projects in line with the Technology Design and Security Standards, set forth by various Diageo teams, as part of the overall Customer solution.
Contribute to continuous update and improvement of Salesforce design standards.
Contribute to overall org strategy
Contribute to sandbox strategies based on wider enterprise evolving demands
Engage with other teams, e.g. Enterprise, Analytics, Security, as part of ensuring your solution designs are in accordance with the Diageo reference architecture
Work with and guide service provider teams in implementing the defined Salesforce solution architecture
Provide design governance for any Salesforce solution (excluding Marketing Cloud, Marketing Cloud Intelligence, Marketing Cloud Engagement and Mulesoft)
Drive necessary troubleshooting and guiding the Salesforce support team when significant production issues are encountered
Act as point of contact to ensure all parties (including internal and external technical / development teams) understand your solution design
Engage with business representatives and Salesforce Product Owners (known as Sub-Stream Owners) to provide thought leadership to correctly shape business ideas with the aim to best leverage the capabilities of Salesforce to support business requirements.
Continual expansion of your architectural and Salesforce knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the Customer behaviour and technology space
Incorporate the latest trends and innovations into recommendations to help shape the vision and technology roadmap for the Customer domain in partnership with the Head of the Salesforce work.
Identify risks affecting solutions, including mitigating recommendations and support in handling those risks
Identify and maintain technical debt
Education, Qualifications and Experience Required:
Hold at least a bachelor’s degree, preferably in IT or Computer Science
5+ years of experience in Salesforce architecting and design
Demonstrated broad working knowledge of relevant capabilities, including, but not limited to: Sales, Marketing, Service, eCommerce, SFDC, integration, etc.
Demonstrated architecture experience with web or portal based solutions.
Demonstrated experience championing, designing, and implementing innovative solutions to problems while keeping to OOB as much as possible.
Knowledge and experience with architecting, designing and implementing large scale data solutions, including awareness of resilience challenges on integration.
Understanding challenges with data restore (from backup) both within Salesforce and impacts across the Enterprise
Experience with solution design (application, information, integration and infrastructure)
Previous hands-on experience of the Salesforce development system will be an asset
Understanding of both batched and streaming integration
Comfortable with solution topics covering security, volume, performance, resilience
Understanding of Micro-Services environments useful
Awareness of TOGAF and ITIL is desirable
Experience of CRM digital channels, customer engagement within a large, global organization (preferably FMCG), including key business processes related to these areas
Have full-cycle experience in implementing IT solutions in agile mode
Experience of Agile (or agile / waterfall hybrid) development practices and techniques
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.