K

Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound

icon building Company : Kotak Mahindra Bank
icon briefcase Job Type : Full Time
icon geo-alt Hyderabad, India

Job Description - Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound

Description

The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction.


 


As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty.


 




Responsibilities









  • Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement.

  • Handle complex customer inquiries and complaints, providing timely and accurate resolutions.

  • Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions.

  • Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey.

  • Collaborate with other teams to ensure a seamless customer experience across all touchpoints.

  • Train and develop team members, providing ongoing support and performance feedback.

  • Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment.

  • Manage and prioritize a high volume of customer interactions, maintaining efficient response times.

  • Stay updated on industry trends and competitor offerings, sharing insights with the team.




Qualifications









  • A bachelor's degree in business, finance, or a related field is preferred.

  • Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role.

  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.

  • Excellent communication and interpersonal skills, with a customer-centric approach.

  • Proven track record in cross-selling and up-selling financial products.

  • Proficiency in using CRM systems and other customer service tools.

  • Analytical mindset with the ability to interpret data and make informed decisions.

  • Flexibility to work in a dynamic and fast-paced environment.

  • Strong problem-solving and conflict resolution skills.

  • Ability to work independently and manage multiple priorities.















Original job Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job
thunder icon

Get your Resume Reviewed for Free

Similar Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound Jobs in India

thunder icon

Get your Resume Reviewed for Free

GrabJobs india
facebook icon instagram icon linkedin icon

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

GrabJobs iOS App logo GrabJobs Android App logo GrabJobs Huawei App logo

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.

Privacy Policy Terms of Use