Digital Commerce Consultant

About Thoucentric:

• Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.
  
• We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.
  
• We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 300+ consultants strong coming with strong diverse background fueling our growth story in India and across four other global locations viz. US, UK, Singapore, and Australia.
  
• Thoucentric is an ‘Ethos’ that epitomizes the essence of being a good human… living a life of purpose… being life itself! We are an extension of ourselves together! We breed the basic human values of trust, freedom, nimbleness, compassion, integrity, passion, persistence & conviction.
  

What is in it for You:

• Be part of the exciting Growth Story of Thoucentric!
  
• Work on projects that help you stay ahead of the curve. Not just exciting projects, if you are a self-starter, you will also get multiple opportunities to design, drive and contribute to the organizational and practice initiatives.
  
• Constant learning curve with very approachable and intellectual group of consultants.
  
• Be part of One Extended Family. We bond beyond work - sports, get-togethers, common interests etc. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.
  

Requirements

Role Summary: - 

The role requires an individual to manage portfolio
across digital way of selling (Core-commerce, CRM, Marketing Automation etc).
Ideal candidate should have deep understanding of customer-facing
processes across sales, marketing, and services. The candidate should
be able to identify problems, understand the client’s
requirements, articulate them into user stories
liaise with implementation partners to get them developed
and delivered out on time. 

Who you will work with: - 

• Solution
  Leaders (Client / Thoucentric / Integration partners) 
  
• Software
  Engineers 
  
• Research
  Teams (need basis) 
  

Key Skills: - 

Digital Commerce Implementation, Digital commerce
Architecture, Product Management, Stakeholder Management, Integrated CRM, UI/UX
enhancement

What will you do: - 

• Product/
  Program management
  for implementing Digital Commerce platform for
  client.
  
• Identify
  and implement new solutions/technology to keep up with changing market
  landscape.
  
• Have
  a view of the end-to-end digital commerce execution and provide
  insights on what's working and what can be better. 
  

• Work
  with multiple stakeholders across business and tech teams to drive
  business objectives. 
  
• Lead
  client conversations in problem understanding and definition, translate
  them into functional requirements and user stories to development sprints.
  
• Orchestrate
  and take ownership of delivery; liaise with designers,
  developers, testers, and other
  stakeholders to deliver project on time. 
  
• Provide
  thought leadership for development of MVP/POC to aid pre-sales
  and capability building or as per client requirement. 
  

• Design
  systems and processes to streamline measurement of KPIs and
  identify key drivers of these KPIs. 
  

Qualifications: - 

• Strong
  educational background in engineering, computer science, management,
  commerce or related discipline or an MBA from a reputed
  institute 
  

• 4-10
  years of experience in implementing systems or managing
  portfolio related to the digital selling. 
  

Required Abilities: - 

• Understanding
  of Architecture across products of Digital Commerce (Headless commerce,
  Payments, Backend, Loyalty, CRM etc).
  
• Ability to
  think through and clearly define MVP and North Star experiences for
  B2B/B2C e-Commerce products. 
  
• Strong
  in problem solving and solutioning. Breaking down business brief into
  structured deliverables. 
  
• Ability
  to understand levers of product value, usability, and quality. 
  
• Ability to
  think through and clearly define MVP and North Star experiences for
  B2B/B2C e-Commerce products. 
  

• Hands-on
  experience in leveraging tech and working with data to drive
  business objectives. 
  
• Hands-on
  experience in implementation/management of core-commerce
  (Magento, Shopify etc.)/Marketplace / CRM / Marketing products.
  
• The
  candidate should have shaped Martech decisions by influencing
  platform choices, integrations, or strategy in an FMCG setup
  
• The
  candidate should have hands-on strategic exposure/ context to AI/
  Agentic AI in a marketing technology context
  
• Ability
  to work on complex application/technical problem identification and
  resolution. 
  
• Comfortable
  with applying technical solutions to business/technical problems through
  customer interactions, design, debugging, testing, and
  integration/implementation.
  

Personal Attributes 

• Ability
  to cope in a complex and fast-changing business environment and to respond
  calmly and rationally to changing aspirations in a deadline-driven
  situation 
  
• Updated
  with business and technical trends in
  the Digital Commerce domain  
  
• Work
  independently on modules that may be used by one or more programs or
  systems 
  
• Relentless
  in all aspects of product build, collecting feedback (system driven and
  anecdotal), and iterate to improve 
  

• Strong
  planning and organizing skills including the ability to manage several
  work streams simultaneously 
  
• Excellent
  communication skills with a capacity to present, discuss and explain
  issues coherently and logically both in writing and verbally 
  
• Good
  influencing and persuasion skills with the ability to enthuse and inspire
  multidisciplinary teams and build successful relationships at all
  levels 
  
• Good
  team player, self-motivated and able to work on own initiative 
  
• Clear
  decision-making ability with the facility to judge complex situations and
  assess when to escalate issues 
  

• Ability
  to balance conflicting and changing demands through prioritization and a
  pragmatic approach