Director, CRM Services

Position Summary

Techno functional manager with experience of working on call planning for Pharma clients

Job Responsibilities

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  •  Lead solution discovery, current-state assessment, and target-state architecture design on the Vault & Salesforce Platform

  •  Design the Vault/ CRM data model, object relationships, lifecycles, security model, and deployment approach

  •  Define integration architecture leveraging Vault APIs, Vault Connections, Veeva Network, and enterprise iPaaS

  •  Architect Veeva CRM-to-Vault CRM migration strategy: scope, sequencing, data mapping, parallel operations, cutover

  •  Produce architecture artifacts: HLD, LLD, integration architecture, data flow diagrams, NFR specifications

  •  Guide technical leads and developers on Vault design patterns; resolve technical escalations

  •  Lead architecture review boards; ensure adherence to Veeva Vault best practices and platform limits

  •  Drive reusability — build accelerators, reference architectures, and Vault solution patterns for the practice

  •  Support pre-sales: solution shaping, effort estimation, RFP responses, and client presentations

  
  

   

  
  

Education

Work Experience

Behavioural Competencies

Technical Competencies

Skills