Director - CSG

About Kadel Labs:
Kadel Labs is a leading IT services company delivering top -quality technology
solutions since 2017, focused on enhancing business operations and productivity
through tailored, scalable, and future -ready solutions. With deep domain
expertise and a commitment to innovation, we help businesses stay ahead of
technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company,
we ensure best -in -class process maturity and information security, enabling
organizations to achieve their digital transformation goals with confidence and

Job Title: Director –
Customer Success & Growth

Location: Bangalore

Experience: 12–18+ years

Key Responsibilities

Customer Success

• Own
  end -to -end customer success for strategic and enterprise accounts
  
• Act
  as the executive sponsor and primary point of contact for customers
  
• Drive
  customer satisfaction, retention, renewals, and advocacy
  
• Conduct
  regular QBRs and success reviews with client stakeholders
  

Growth &
Expansion

• Identify
  and execute upsell, cross -sell, and account expansion opportunities
  
• Develop
  and own account growth plans and revenue forecasts
  
• Partner
  with Sales to convert expansion opportunities into revenue
  

Relationship &
Stakeholder Management

• Build
  strong relationships with C -level and senior client stakeholders
  
• Proactively
  manage risks, escalations, and customer expectations
  
• Align
  internal teams to deliver consistent customer outcomes
  

Strategy &
Leadership

• Define
  and scale customer success frameworks, metrics, and best practices
  
• Lead
  and mentor Customer Success / Account Management teams
  
• Provide
  customer insights to leadership to influence growth strategy
  

Required Skills &
Qualifications

• 12–18+
  years of experience in Customer Success, Account Management, or Client
  Growth roles
  
• Proven
  track record of retaining and growing enterprise accounts
  
• Strong
  commercial and negotiation skills
  
• Experience
  managing executive -level client relationships
  
• Excellent
  communication, presentation, and leadership abilities
  

Nice to Have

• Experience
  in IT services, SaaS, or technology consulting
  
• Exposure
  to global clients and multi -geo account
  

Top of Form

Bottom of FormVisit us:
https://kadellabs.com/

https://in.linkedin.com/company/kadel -labs

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