Director Engineering Services

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

What you’ll be doing

You will play a critical role across multiple dimensions:

🌍 Strategic Leadership

• Define and drive the Engineering Services strategy aligned with global business, engineering, and operational priorities
• Establish scalable service portfolios, operating models, governance frameworks, and capability roadmaps across specialized engineering domains
• Drive organizational transformation through strong operational and strategic leadership aligned with engineering and broader corporate priorities
• Partner with Product Management, Segment Engineering, PMOs, IT, and global stakeholders to align service delivery with evolving engineering needs

⚙️ Engineering Services Excellence

• Lead Engineering Services delivery with a focus on quality, responsiveness, scalability, and execution excellence
• Define standardized service delivery models, including intake management, prioritization, SLAs, and governance mechanisms
• Establish tools, frameworks, and best practices to improve engineering effectiveness and consistency
• Provide technical oversight across engineering service domains aligned with global standards

📈 Process Excellence & Operational Enablement

• Embed an operational excellence and KPI-driven performance culture across Engineering Services teams
• Drive standardized and process-driven execution practices to improve productivity, scalability, and service quality
• Improve operational efficiency through metrics-driven planning, resource management, and continuous improvement initiatives

👥 Building & Leading Teams

• Build and develop high-performing Engineering Services teams across specialized engineering domains
• Drive workforce planning, organization design, capability development, and leadership pipeline strengthening aligned with business growth
• Foster a culture of accountability, collaboration, innovation and customer focus
• Strengthen cross-functional collaboration across Product Engineering, Project Engineering, Digital Engineering, PMOs, and regional engineering teams globally

🤝 Stakeholder Collaboration & & Service Enablement

• Act as the primary GCC Engineering Services leader for global stakeholders across engineering and business functions
• Drive strong service orientation and stakeholder alignment to ensure responsiveness, value delivery, and customer satisfaction across global teams
• Partner with engineering organizations globally to enable faster, higher-quality, and more scalable engineering outcomes
• Represent Engineering Services in executive reviews, operational governance forums, and strategic discussions

All about you

We value leadership mindset, strategic thinking, operational excellence, and business impact over ticking every box.

That said, here’s what will help you succeed:

• Bachelor’s or Master’s degree in Engineering or related discipline
• 15+ years of professional experience, including significant leadership experience in global engineering environments
• Proven experience building and scaling specialized Engineering Services organizations or shared engineering capabilities
• Strong technical grounding in one or more engineering services domains such as simulation, data management, documentation, or related areas
• Experience defining service portfolios, operating models, governance frameworks, and scalable delivery practices
• Strong understanding of process-driven execution, standardization, continuous improvement, and metrics-led performance management
• Ability to lead effectively in a complex, matrixed, global organization
• A collaborative leader with strong executive presence, stakeholder management capability, and service-oriented mindset

What you’ll enjoy

Join us and be part of something bigger than just a role:

• Work on meaningful challenges impacting global water sustainability and digital innovation
• Collaborate with diverse, global teams across engineering, technology, and business functions
• Build and scale a high-visibility Digital Engineering capability within a growing GCC
• Shape your career into broader technology, operational, or enterprise leadership roles
• Be part of a culture that values innovation, inclusion, and continuous growth

Why Xylem?

• At Xylem, you don’t just support engineering -  you help enable smarter, faster, and more scalable engineering outcomes globally.
• And when you see the impact of your work across products, projects, infrastructure, and communities, you’ll know you’re part of something truly meaningful.

Ready to make an impact?

If you’re excited about building engineering capabilities, driving operational excellence, and shaping global engineering services transformation - we’d love to hear from you.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.