Director, Operations, EMEA

Job Title: Director, Operations, EMEA
Location: Frankfurt, Germany
Department: Operations

Who We Are 

At CloudHQ, our mission is to deliver flexible, efficient, and resilient data center solutions to businesses worldwide. Founded by a pioneer in data center REITs, we are a rapidly growing organization with state-of-the-art data center sites Globally in locations such as Ashburn, London, Frankfurt, Paris, Milan, Osaka and São Paulo.  We are looking for top-tier talent to drive our success and shape the future of CloudHQ's expansion.

The Director, Operations, EMEA will act as Regional Head and will have overall responsibility for all day-to-day operational activities related to electrical, mechanical, property management, and physical security for a region comprising of several data center campuses in Frankfurt, Paris, London and Milan. You will be responsible for spearheading the recruitment of the Operations team and lead the selection, mobilization and management of outsourced critical facility management partners in the region.

Key Responsibilities:

• Establish and lead a data center team that will operate the building infrastructure according to industry standards and tenant’s      requirements.
• Ensure that maintenance is performed in a timely manner. Establish appropriate third-party relationships with contractors and      facility management companies to ensure that support is available in a timely manner during emergencies.
• Establish and maintain relationships with tenants and be the SPOC for major operational issues.
• Coordinate with the Development/Project Management team on construction activities to prevent disruption to tenant’s business activities. Partner with other teams during design, construction and commissioning to ensure a smooth handover to the Operations team.
• Prepare and adhere to operating budgets; provide reporting on spending, SLAs and compliance with lease obligations. Serve as subject matter expert for local laws and regulations.
• Develop and provide transparent reporting on key operational and performance metrics, driving best in class processes and performance which can then be shared across campuses.
• Collaborate with the Operations teams globally to exchange ideas, create standards and deliver continuous improvement initiatives.
• Work with the team to develop and improve MOPs and SOPs. Carry out regular technical and quality reviews of procedures (covering all activities associated with end-to-end campus management) ensuring: i) consistency of tenant experience, across campuses; ii) the most up-to-date techniques and safety guidelines are utilized, as well as compliance with local regulations; iii) safety is paramount and at the heart of every day operations. 
• Deliver root cause analysis and ensure corrective/preventive action is taken to minimize downtime.
• Manage budgeting and forecasting, planning, incident management and change management.
• Develop and foster a team-oriented environment, through positive feedback and coaching, continuous learning and a shared (team) commitment to exceeding our tenant’s expectations.

 Education & Experience:

• Bachelor’s degree in electrical, mechanical, facilities management or a related field.
• At least 10 years of operating experience in a hyperscale, 24/7 mission-critical environment.
• At least 5 years of experience managing staff.
• Fluency in English and another European language.
• Experience with critical facilities management outsourcing in UK and Europe.
• Proven leader, with skill set to coach, mentor, manage and develop a technical group across a broad portfolio of tasks and responsibilities.
• Proven ability to engage and work well with stakeholders at all levels in business, in delivering to commitments and to customer expectations. 
• Able to manage risks and execute contingency plans (where required), alongside ability to drive complex projects through to completion on time, to budget.
• Willingness to travel. 

Join us at CloudHQ and be part of an innovative team shaping the future of global data infrastructure! 

Want more information on us? Visit our LinkedIn or reach out to [email protected]