Director Quality

The role focuses on leading quality operations, improving manufacturing standards, and ensuring products consistently meet established quality benchmarks. Key responsibilities include:

• Leading quality control operations across manufacturing partners, including inspections of raw materials, in-process production, and finished goods.


• Developing and maintaining quality standards, processes, and best practices across global supply chain operations.


• Providing guidance to manufacturing partners’ quality and production teams on production controls, first production qualification, problem-solving, and continuous improvement initiatives.


• Managing end-to-end inspection processes for consumer products and ensuring compliance with quality expectations.


• Investigating quality issues, customer complaints, and non-conforming materials while driving effective corrective actions.


• Performing root cause analysis and implementing sustainable solutions to prevent recurring quality problems.


• Preparing and reviewing quality reports, inspection results, audit documentation, and non-conformance records.


• Ensuring manufacturing partners maintain accurate documentation and comply with required quality procedures.


• Collaborating with cross-functional teams and external partners to improve product reliability and customer experience.


• Building strong relationships with suppliers and manufacturing partners to promote accountability and continuous improvement.

Requirements:

The ideal candidate brings strong quality management experience, manufacturing expertise, and the ability to lead improvement initiatives across complex supply chains. Required qualifications and skills include:

• Bachelor’s degree in Science, Engineering, or a related field.


• 5+ years of proven experience in quality control, ideally within consumer goods, retail, or manufacturing environments.


• Strong experience managing quality processes in manufacturing environments and/or field quality operations.


• Solid understanding of quality control methodologies, tools, standards, and industry best practices.


• Experience conducting inspections, audits, documentation reviews, and quality improvement initiatives.


• Strong knowledge of root cause analysis and corrective action processes.


• Ability to identify quality risks, investigate issues, and implement practical solutions.


• Excellent communication and interpersonal skills, with the ability to collaborate effectively with suppliers, partners, and internal stakeholders.


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.


• Leadership mindset with the ability to influence teams and drive quality excellence.

Benefits:

The role provides an opportunity to grow within a mission-driven and innovative environment, including:

• Competitive salary package aligned with experience and expertise.


• Opportunity to lead quality initiatives for a rapidly scaling global business.


• Collaboration with international manufacturing partners and cross-functional teams.


• Ability to influence product quality, customer experience, and sustainability initiatives.


• Career growth opportunities within a high-impact organization.


• Exposure to global supply chain operations and innovative retail practices.


• A culture focused on excellence, continuous improvement, and meaningful impact.


• Opportunity to contribute to products designed with quality, accessibility, and sustainability in mind.