Director Service Delivery International

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The role purpose is to support business to deliver the customer solutions though reliable and effective tooling set. 

The role responsibilities include: 

Drive the execution of the effective solutions to ensure customer service delievry with focus on business simplification, effectiveness and productivity. Define and drive the execution of service delivery International solutions roadmap n sync with internal stakeholders, customers, internal team, external partners: outsourcing and COTS providers. 

Develop a trust relationship with the business stakeholders and customers based on common objectives and plan, build the partnership from the current support model and drive business based on future proof technology and effective cost structure. 

Introduce AI coding in the application operating model and transform this into taking advantage of the automation capabilities. Drive the transformation to AI first by working with all the stakeholder and driving the re-skill of the team, adjusting the roles and capabilities to support this.

Define clear OKRs and drive the execution to achieve them, while educating the internal ecosystem to be self-sustained and independent of top management intervention. Partner with business to drive business value, bring new ideas, challenge the business status quo.

Grow and develop the internal team in order to become a business partner, drive standardization and effective solution implementation, review the current capabilities and define the upskilling (e.g. product certification, devops, automation, security) and development plan, attract talent from the market and people who can drive the modernization and standardization, the relationship with business and customers. Inspire, organize and develop the team to become self organized and operate smoothly in the SAFE setup.

Work in partnership with the selected System Integrator and Product vendors to build a strong reliable ecosystem for the internal stakeholders and customers, collaboration for the roadmap delivery, transforming the teams and address the difficulties that will appear on the way.

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.