Disaster Recovery Lead

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Disaster Recovery Lead is responsible for designing, implementing, and maintaining the organization’s disaster recovery (DR) strategy to ensure availability and recoverability of business-critical IT systems. This role leads DR planning, testing, coordination, and continuous improvement across infrastructure, applications, and data—partnering closely with IT Ops, Cybersecurity, solution Architects, and Business Units.

What will your job look like?

• Develop and govern the DR Strategy and recovery strategy aligned to RTO/RPO targets for critical services.
• Maintain DR policies, standards, and playbooks; ensure compliance with BCM frameworks (ISO 22301, ISO/IEC 27031) and regulatory requirements.
• Develop Recovery Tiering for applications; maintain Business Impact Analysis (BIA) mapping to recovery priorities.
• Establish and monitor DR KPIs and report posture to leadership and audit.
• Collaborate with Business Unit’s representatives to prepare quarterly , yearly drill plans , schedule them and lead all the DR exercise.
• Ensure DR readiness across all the business units, region , and accounts
• Integrate DR into SDLC/DevOps, including DR requirements in design reviews and change management.
• Build and execute the annual DR test plan: tabletop, component, partial, and full-scale failover exercises.
• Automate DR validation (runbooks, scripts, IaC, chaos/DR drills where appropriate).
• Track gaps (people/process/technology); drive remediation to closure with owners.
• Certify systems for DR readiness and maintain attestation.
• Lead DR response during major incidents; coordinate recovery steps and communication.
• Maintain runbooks, contact trees, and escalation paths; ensure on-call coverage and vendor alignment.
• Work with InfoSec on ransomware-ready recovery (immutable backups, clean-room recovery, data integrity).
• Ensure backup integrity: retention, encryption, air-gapped/offline copies, recovery SLAs.
• Partner with DR Trustee, Application Owners, Platform Teams, and Business Continuity to align on recovery priorities.
• Prepare executive reports and posture dashboards; present outcomes and plans to leadership and audit.

All you need is...

• 5 to 8 years in IT infrastructure/application operations; 5+ years focused on DR/BCM.
• Hands-on experience with: Governance , establishing process and leading drills on Cloud DR (AWS/Azure/GCP): cross-region replication.
• Proven track record running DR drills and leading major incident recovery.
• Strong understanding of RTO/RPO, BIA, dependency mapping, and risk assessment.
• Excellent coordination, communication, and documentation skills.
• Strong understanding on ON-PREM & cloud infrastructure disaster recovery solutions, DR processes & best DR practices
• Understanding of high-availability technologies, including servers, networking components, database / storage and associated replication technologies, cloud infrastructure
• Understanding of data replication technologies & tools (Zerto, Oracle Data Guard or similar technologies) - Must
• Basic understanding of SDLC, DevOps tools,
• Must have a self-starting, driven, assertive and positive attitude
• Demonstrates effective problem-solving skills
• Ability to lead the bridges , lesson learned calls
• Good presentation & communication skills
• Good Documentation skills

Good to have skills :

• Certifications: CBCP (DRI), ISO 22301 Lead Implementer, AWS/Azure Architect, ITIL, CISSP/CISA (for security-integrated DR).

Why you will love this job:

• Build your skills and work on a broad scope of activities
• As you will support excellent products, you will assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions
• We will provide you a scope for professional development
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!