DLP & Endpoint Management Consultant

Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of all activities of the team across incidents, service requests and change requests Manage high-priority incidents and requests related to the toolset Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Excellent prior experience and understanding of Data Loss Prevention terminology and processes Reporting using PowerBi, PowerPoint and Excel Scription using PowerShell and Batch files Bachelor's or Master's degree in Computer Science, Information Technology, or related field 5-7 and 7-10 years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills