DM - Training & Quality - Vizag

·      ROLE      :                 Deputy
Manager, Training, and quality

·       LOCATION             :                 Vizag

·       Good presentation & facilitation skills

·       Good Data Management Skills/Good Analytical
skills

·       Demonstrated success in Transactional Quality

·       Thorough knowledge of MS office tools like Power
point, project, excel  are critical for the job

·       Strong communication skills

·       String analytical skill- ability to work with
huge volume of data using statistical tools

·       Good facilitation skills

·       Good team player and should be able to manage a
team of Quality Analysts

·       Flexible to work in 24X7 environment (night
shifts and weekends basis scope)

·       Needs to have good working knowledge of T&TQ
(Training & Transaction Quality) systems, tools and technologies

Responsibilities:

·       Analysis of utilization, efficiency and
available data for the process

·       Understate detailed process improvement studies
and up skill the team members

·       Drive culture of continues improvement

·       Provide training and quality support, development
of metrics and dashboards in line with customer requirements

·       Managing Quality performance for multiple
accounts/LOB's

·       Drive continuous improvement program across
processes

·       Should meet and exceed client metrics: External
and Internal Quality metric should be consistently green

·       Ability to get out of the box ideas and process
improvement initiatives in the process

·       Excellent transactional quality domain knowledge

Educational
Qualification : Graduate or postgraduate.

Requirements

Benefits