Duty Manager - AOCC

Company : Gmr Group

Job Description - Duty Manager - AOCC

JOB PURPOSE

To ensure & monitor the allocation of Airport resources at GNIAL to achieve efficient operations leading to improve On Time Performance (OTP), effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

Head – Airside, AOCC & Slots

Duty Manager AOCC

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., based on the customer needs and during his/her shift duties.	No. of complaints. On Time Performance of flights
Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties.	No. of Complaint/ observations reported No of non-compliance
Ensure timely notification /implementation of adverse weather condition / warning e.g. Low Visibility procedures (LVP), thunderstorm etc. to all the Airlines, Ground handlers, non-scheduled operators.	No. of delays reported in dissemination of information. No. of feedback / observation on clarity of information

EXTERNAL INTERACTIONS

Airlines/Ground handlers: Interaction with airlines/ground handlers in terms of operational requirements.

Govt. agencies (CISF/ATC): Coordination for operational requirements.

INTERNAL INTERACTIONS

Department Head, subordinates, peers outside the department.

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

To manage a team of 7 staff or more in shifts

Interaction with internal and external stakeholders.

EDUCATION QUALIFICATIONS

Graduate / Post Graduate from reputed university

Proficient in MS Office especially in Excel, Word and Power point etc.

Proficient in using different software

RELEVANT EXPERIENCE

Minimum 12 years of aviation experience in Operations

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence

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