Dy Manager-CQA Engine Kandivali

Responsibilities & Key Deliverables

• Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience). 


• Monitoring of Field failures related to Engine aggregate.


• Responsible for reducing Repairs Per Hundred (RPH) & warranty cost


• Analysis of field complaints & providing solution as fast as possible


• Coordinating with Customer care team for effective and immediate customer Complaint resolution.


• Field visits for onsite analysis & understanding applications / Usage 


• Providing field fix 


• Deployment of current Engine failure learnings on new product to ensure first time right new product


• Ensuring sustenance of actions taken


• Improving response time


• Systematic approach of problem solving using some of the advanced problem solving tools


• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution


• Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution


• Participate in DFMEA, PMEA


• Warranty parts scrutiny, Engine tear down analysis


• Plant process audit at regular interval


• Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard


• Hands-on experience in data management for all customers and daily MIS. 

Preferred Industries

Education Qualification

General Experience

7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred 

Critical Experience

Failure Analysis / diagnosis / Problem solving • Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing ) • Very good at follow ups & de bottlenecking the issues 

System Generated Core Skills

System Generated Secondary Skills