Dynamics 365 CRM Analyst

This role requires strong functional knowledge of Sales Hub, Customer Insight Journeys, Project Operations, and a custom model-driven app, paired with the technical ability to design, customize, and maintain applications using Power Apps, Power Automate, and Power BI, as well as writing and fixing plugins (C#), JavaScript, and Azure Logic Apps, as well as assist with data integrations. 

The Dynamics 365 CRM Developer/Analyst collaborates with senior developers and business stakeholders to analyze and resolve functional issues, improve processes, and provide reliable, user-friendly tools.

• Design, develop and implement variety of Power Platform and Dynamics 365 centric solutions.
• Analyze and resolve functional issues within Sales Hub, Customer Insight Journeys, Project Operations, and the custom model-driven app, partnering with business stakeholders to troubleshoot root cause.
• Diagnose and fix technical issues in plugins, JavaScript web resources, Power Automate flows, and Azure Logic Apps.
• Work with Stakeholders and Customers to understand the business needs to properly build out new apps and features.
• Serve as a subject matter expert in all aspects of Power Platform, including Collaboration, Business Process Management, Document Management, Power Apps (Canvas and Model Driven), Power Automate, Plugin development (C#), JavaScript customizations and Azure Logic Apps.
• Collaborate day-to-day with an energetic team of like-minded developers, product managers and others.
• Participate in design, code and test review cycles.
• Identify areas and processes where Microsoft 365, and Power Platform can be better leveraged and facilitate process improvement.
• Quickly learn new technologies, platforms and deliver proof-of-concept solutions and/or prototypes.
• Deliver virtual demos and training sessions of custom workflow solutions to clients upon request.
   

Required

• Bachelor’s degree in computer science, Management Information Systems, or equivalent combination of education and experience.
• Minimum 2-3 years’ experience in the Microsoft Power Platform, Power Apps (Canvas and Model Driven apps), Power Automate, Dynamics 365 Sales Hub, Dynamics 365 Customer Insight Journeys, Project Operations, and custom model-driven apps.
• Minimum 1 years of business systems development, analysis and support experience.
• Minimum 1 years of experience with development in Dynamics 365, Dataverse and other custom connectors.
• Minimum 1 year experience of SharePoint interactions with Dynamics 365 and Azure
• Minimum 2-3 years of hands-on development experience with plugin development (C#), JavaScript customizations, Power Automate flows, and Azure Logic Apps

Desired

• Microsoft and other technical certifications (such as Dynamics 365 Sales Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate, and Microsoft Certified: Power Platform Functional Consultant Associate)
• JIRA experience
• Expert knowledge in Object Oriented Principles and Design Patterns
• Expert knowledge in database design and development
• Experience developing software using Agile/Scrum methodology

Knowledge, Skills, Abilities, and Other Characteristics

• Professional commitment to high quality, and a passion for learning new skills.
• Detail-oriented individual with the ability to rapidly learn new concepts and technologies.
• Strong problem solving skills, including providing simple solutions to complex situations.
• Must be a strong team player with the ability to communicate and collaborate effectively in a geographically disperse working environment.
• Must be able to speak and write English with advanced proficiencies and experience speaking with international customers is a plus.
• Should be able to work independently, as well as on teams, in an agile, global environment.
• Ensures that others involved in a project or effort are kept informed about developments and plans.
• Ensures that regular consistent communication takes place within area of responsibility.
• Candidate should be very much proactive and possess positive attitude.
• Should be highly self-motivated and strong team player.
• Strong interpersonal skills and independent time management skills