Dynamics 365 CRM Application Support Engineer

About Exeevo:

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.

Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America.

Job role:

·         The candidate will act as a technical SME for the CRM system. The individual will be responsible for supporting Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards and security model.

·         The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas.

·         Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues.

·         Support and resolve incidents and problem tickets over phone/ email/remote meeting with SLA defined.

·         Collaborate with engineering and product delivery teams to understand product and project requirements.

Proactively communicate with end users on the status, progress, and resolution of raised tickets, ensuring they are kept informed throughout the lifecycle of the issue or request and clearly understand the outcome.

·         Any Graduate with 3+ years Experience of functional knowledge in Microsoft Dynamics CRM, preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications.

• Experience with ITSM tools such as ServiceNow, Jira Service Management, Azure DevOps, or similar (nice to have)

·         Experienced in User Configs, Data Import and Export.

·         Excellent communication and problem-solving skill.

·         Good customer service skills with ability to learn technical concepts.

·         Good interpersonal and communication skills with people at different levels.

·         Experience in XRM Toolbox (Optional)

·         Good at debugging apps

·         Basic understanding of Database technologies

·         Advanced Microsoft Excel Knowledge (Formulas, Pivot)