Dynamics Consultant

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

We are looking for a technically strong Dynamics 365 Consultant to support our CRM Consulting capability in India.

You will join the team based in our new Two Circles office located in HITEC City, the heart of Hyderabad's thriving technology hub. Working in the office the majority of the week, with some flexibility to work from home when required, you'll experience the collaborative energy of engaging directly with talented colleagues, driving innovation, accelerating problem-solving, and enhancing your professional growth. Our team-oriented environment encourages creativity and open communication, helping us to build stronger connections and deliver exceptional outcomes for our clients. You’ll become part of a supportive community dedicated to shared success, providing an inspiring atmosphere in which to advance your career. 

The role will require the candidate to be responsible for:  

• Enhance Microsoft Dynamics Solutions – Support and sometimes lead the development and optimisation of Microsoft Dynamics Sales and Customer Service solutions. 

• Ensure Best Practices – Implement best-in-class configuration, customisation and development standards. 

• Act as an SME for Microsoft Dynamics Technical Solutions – Provide expertise in Power Automate flows, connectors and relevant components, middleware solutions and data warehouse integrations (ADF and other solutions). 

• Act as an SME for Microsoft Dynamics Solution Integrations – Be an expert in how Microsoft Dynamics intersects with other platforms; designing and owning integration data flows between them. 

• Support Solution Design – Feedback on how solutions are designed and support delivering scalable, high-performance Microsoft Dynamics solutions tailored to business needs. 

• Upskill Junior Team Members – Mentor and develop internal Microsoft Dynamics resources, fostering technical growth within the team. 

• Stakeholder Engagement – Able to engage and impress at Director and Exec level stakeholders both on the business side and technical side.  

Functional Requirements 

• Experience across systems audits, requirements gathering and process mapping 

• Creating functional and technical design documentation 

• Creating data architecture diagrams 

• Creating entity relationship diagrams 

• Creating end user acceptance testing scripts and supporting UAT process 

• Creation of end user support and training material 

Technical Requirements: 

• Understanding of Sales and Customer Service Processes 

• Experience customising, configuring and developing Dynamics 365 solutions 

• Experience building apps within D365 Sales/Customer Engagement (CE) 

• Experience customising and configuring D365 Customer Service 

• Experience building agents in Microsoft Co-Pilot studio 

• Good understanding and experience in Microsoft Power Platform 

• Understand and experience in building Microsoft PowerApps 

• An understanding and experience of JavaScript code desirable 

• An understanding and experience of C# code desirable 

• Certifications within Microsoft Dynamics or Power Platform desirable (PL-900, PL-200, PL-400 etc.) 

General skillset 

• Comfortable in delivering technical demonstrations to stakeholders 

• Worked across accounts with sizeable budget and multiple markets 

• Comfortable building strong working relationships, both within the business and with clients, and a keenness to maintain and develop these relationships 

• Ability to work at pace and retain a keen attention to detail, as well as collaborate with teams in different locations/time zones 

• A willingness to travel (if and when required) 

Desirable skills: 

• Love for sports 

• Great self-starting attitude keen to join an entrepreneurial organisation where every working day is different