Position - Customer Service Executive
Classification - Voice / Customer Service/ Ecommerce
Reports to - Team Lead / Manager
Education - 12th Pass minimum, graduates preferred
Location - Goregoan West
Shifts - Rotating Shifts (9am to 9pm support window, Sunday fixed off)
Days working - 6 days working
Job description
â Respond to customer inquiries via Phone, Email and Chat
â Address customer queries related to product, services and vouchers
â Explaining customers the policies and procedures related to refund and returns
â Document and maintain detailed customer interactions within CRM
â Coordinating customers concerns with various department for resolution.
â Offer product and service information to customers, assisting them in making informed decisions.
â Ensuring a positive customer experience
â Any other related tasks needed.
Requirements:
â Ecommerce, Product Support experience preferred.
â Minimum 2 year of experience in a call center environment
â Good communication skills with fluency in English
â Experience servicing a Domestic customer base
â Should be able to read Rules & Penalty.
â Able to learn new process quickly and adaptable to change
â Comfortable making outbound and taking inbound calls