E2E Service Expert-Packet Core

Join our Team

About This Opportunity
We are seeking an End-to-End Packet Core & IMS Expert (Ericsson & Nokia) to join our team. This role will be responsible for end-to-end ownership of Packet Core and IMS domains across Ericsson and Nokia network architectures, covering design, configuration, upgrades, troubleshooting and service assurance.
As a senior subject matter expert, you will ensure network stability, performance, scalability and security, while supporting operations, transformation and managed services handoverinitiatives. The role requires close collaboration with L2/L3 support teams, vendors and customer stakeholders.

What You Will Do

• Provide end-to-end technical ownership of Packet Core and IMS networks across Ericsson and Nokia platforms.


• Perform configuration, upgrades, updates and redeployment activities across Packet Core and IMS nodes as part of incident resolution or planned changes.


• Handle incident, problem and change management, including review and closure of TT, CR and AT on a daily basis.


• Act as Expert support for complex network issues impacting data and voice services.


• Ensure compliance with MSTOP processes, operational governance and best practices.


• Ensure security policies, password policies, access controls and audits are implemented and periodically reviewed across all nodes.


• Participate in root cause analysis (RCA) and preventive actions to improve network stability and reduce recurring issues.


• Actively participate in technical discussions, architecture reviews and optimization initiatives to improve overall network performance and customer experience.


• Coordinate with vendor support, engineering teams and customer stakeholders during major incidents, changes and network upgrades.
  
  You Will Bring
  
  


• Strong end-to-end expertise in Packet Core and IMS architecture, operations and troubleshooting.


• Hands-on experience with Ericsson/Nokia Packet Core and IMS nodes, including virtualized and cloud-based deployments.


• Deep understanding of mobile core technologies across 2G/3G/4G/5G (NSA/SA)environments.


• Excellent troubleshooting, analytical and RCA skills with the ability to handle high-severity incidents.


• Strong understanding of security compliance, access management and audit requirementsin telecom networks.


• Effective communication and stakeholder management skills, with the ability to lead technical discussions and bridge operations and engineering teams.


• Ability to work independently with minimal supervision and take ownership of critical network domains.

Key Qualifications
Education: Bachelor’s degree or equivalent in Electronics, Telecommunications, Computer Science, or a related discipline.

Experience:

• 8+ years of relevant experience in Packet Core and IMS operations, engineering, or managed services.


• Strong expertise in Ericsson or Nokiacore network environment.

Technical Skills:
Packet Core: 
Ericsson / Nokia: MME, SGW, PGW, SAPC / PCRF, DRA, DNS, ePDG
IMS: CSCF (P/I/S), HSS/UDM, SBC, MTAS, VoLTE/VoWiFi
Virtualization / Cloud: vEPC, VNFs, NFVI, OpenStack, Kubernetes
Domain Knowledge:
GSM, GPRS, WCDMA, LTE, 5G Core (NSA/SA)
Signaling protocols: Diameter, SIP, GTP-C/GTP-U, HTTP/2