EdTech sales person / Laisioning officer

Job Summary:

We are seeking a seasoned Senior EdTech Sales & Customer Success Leader with 10+ years of experience to drive strategic growth, customer retention, and long -term partnerships. This role requires strong leadership, deep understanding of the EdTech ecosystem, and the ability to scale customer success and revenue functions while acting as a key liaison between clients and internal teams.

Key Responsibilities:

Strategic Sales & Revenue Growth

• Own revenue growth from existing and new enterprise/education accounts
  

• Drive renewals, upselling, cross -selling, and long -term contract expansions
  

• Define and execute growth strategies aligned with business objectives
  

• Partner with leadership to forecast revenue and plan go -to -market initiatives
  

Customer Success Leadership

• Lead the end -to -end customer success strategy across key accounts
  

• Ensure high adoption, engagement, retention, and customer satisfaction
  

• Establish success metrics, KPIs, and scalable customer success frameworks
  

• Handle high -impact escalations and ensure timely resolution
  

Client & Stakeholder Management

• Build and maintain senior -level relationships with institutional leaders, CXOs, and decision -makers
  

• Act as a trusted advisor to customers on learning outcomes and digital transformation
  

• Represent the organization in client meetings, reviews, and industry forums
  

Liaison & Cross -functional Collaboration

• Serve as the central liaison between customers and internal teams (Product, Engineering, Content, Sales, Support)
  

• Translate customer needs into actionable insights for product and process improvement
  

• Drive alignment across teams to deliver seamless customer experiences
  

Team Leadership & Mentorship

• Lead, mentor, and scale sales and customer success teams
  

• Set performance goals, conduct reviews, and drive continuous improvement
  

• Build best practices, playbooks, and training frameworks
  

Data, Reporting & Governance

• Track and analyze customer health, churn, NPS, and revenue metrics
  

• Maintain governance over CRM, reporting, and account management processes
  

• Present performance insights and recommendations to senior leadership

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Business, Education, Marketing, or a related field
  

• 10+ years of experience in EdTech / SaaS / Education Sales / Customer Success
  

• Proven track record of driving revenue growth and customer retention
  

• Strong leadership, negotiation, and stakeholder management skills
  

• Experience managing enterprise or institutional clients
  

• Strategic mindset with hands -on execution capability

Preferred Qualifications:

• Experience scaling customer success or sales functions in high -growth EdTech organizations
  

• Strong understanding of LMS, digital learning platforms, and education ecosystems
  

• Exposure to global or large -scale education clients

What We Offer:

• Senior leadership role with high ownership and impact
  

• Competitive compensation with performance -based incentives
  

• Opportunity to shape customer success and growth strategy
  

• Collaborative, innovation -driven work culture