Education Services Program Manager Remote - IST working hours with some overlap to US EST working h

We are seeking two experienced Education Services Program Managers to join our extended team as individual contributors. This role involves managing educational and training programs, maintaining strategic partner relationships, and ensuring seamless program delivery through third-party partners. The successful candidates will work remotely from India while functionally reporting to the management and administratively to Infopro's Project Manager.

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KEY RESPONSIBILITIES

Program Management:

· Manage both existing and new educational/training programs involving third-party delivery partners

· Coordinate scheduling of classes and events across multiple stakeholders

· Provide course and learner administration as directed by program requirements

· Support program lifecycle management from inception to delivery

Partner Relationship Management:

· Build and maintain relationships with external training partners who resell or customize VMware training content

· Coordinate with partner organizations to ensure program alignment and quality delivery

· Work cross-functionally to support various leaders and stakeholders

Customer Support & Administration:

· Provide exemplary customer support via email and occasional phone calls

· Handle learner administration and course management activities

· Ensure smooth communication flow between all parties involved

Content & Curriculum Support:

· Work with curriculum teams to align program educational goals

· Support e-learning content development initiatives

· Ensure SCORM 1.2 compliance and standards adherence

REQUIRED QUALIFICATIONS

Experience:

· 3-5 years minimum experience in project management, preferably within Learning & Development domain

· Proven experience in managing educational or training programs with third-party delivery partners

· 2+ years’ hands-on experience with Learning Management Systems, preferably Cornerstone OnDemand (Nice to Have)

· Experience with e-learning content development and SCORM 1.2 standards (Nice to Have)

Technical Skills:

· Proficiency in MS Office Suite

· Understanding of LMS administration (nice to have)

· Knowledge of how educational content is structured and delivered

Business Acumen:

· Understanding of education business operations, including revenue models and training delivery lifecycle

· Commercial experience in the education/training sector preferred

Soft Skills:

· Strong communication and cross-functional coordination abilities

· Ability to work across multiple teams and stakeholders

· Excellent customer service orientation

· Self-motivated individual contributor capable of working independently

PREFERRED QUALIFICATIONS

· VMware product knowledge (Nice to Have)

· Experience with curriculum and content development

· Previous experience working with global teams across time zone

BENEFITS

· Remote working flexibility

· Opportunity to work with leading technology organization

· Professional development opportunities