EH -LnD -L06 -AM - Assistant Manager LnD

• Design, develop, and deliver
  engaging training programs including onboarding, soft
  skills, customer service, operational procedures, and leadership
  development.
  
  
• Facilitate classroom, virtual,
  and on -the -job training sessions for frontline,
  supervisory, and mid -level teams.
  
  
• Localize global training content
  to fit the brand tone, airport -specific needs, and
  customer profiles.
  
  

• Plan and schedule training
  sessions in coordination with department heads and
  operational leads.
  
  
• Manage training logistics such as
  materials, venues, attendance tracking, and evaluation
  forms.
  
  
• Maintain updated
  training records and reports for audits and compliance.
  
  
  

• Monitor training effectiveness
  through feedback, assessments, and KPIs like customer
  satisfaction scores and service recovery metrics.
  
  
  
• Collaborate with Quality and
  Operations teams to identify performance gaps and
  recommend learning interventions.
  
  

• Work closely with
  cross -functional teams including Operations, Guest Services,
  Housekeeping, and F&B to align training with business
  needs.
  
  
• Liaise with external
  training partners and certification agencies when
  required.
  

Requirements

• Bachelor’s degree in HR,
  Hospitality Management, Psychology, or related field.
  
  
  
• 4–6 years of experience in
  Learning & Development, preferably in the hospitality,
  aviation, or retail sector.
  
  
• Strong facilitation and public
  speaking skills.
  
  
• Hands -on experience with learning
  management systems (LMS), digital training tools, and
  content creation platforms.
  
  
• Excellent interpersonal,
  organizational, and analytical skills.
  
  
• Passion for guest service, team
  development, and continuous improvement.
  
  
• Prior experience working in an
  airport or high -volume hospitality setting.
  
  
  

Benefits