EIS Support Specialist III

• Ensure the proper day -to -day operation of internal technology applications and equipment.
  
• Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, servers, and/or network equipment.
  
• Perform updates, repairs, upgrades, backups, and other maintenance tasks.
  
• May also handle phone and email assistance as well. Entry -Level position within field.
  
• Requires little or no experience in discipline. Performs routine assignments as directed.
  
• Closely supervised with little latitude for independent judgment.
  
• Provides day -to -day technical customer support to employees for internal desktop systems software and hardware; installs, configures and troubleshoots desktop systems, workstations.
  
• Provides quick response and maximum uptime of all users and performs end user training when necessary.
  
• Serves as liaison between IT and business groups.
  
• Acts a face of IT/EIS in managing customer relationships and expectations.
  
• Assist other infrastructure teams with server and network issues and installations when on -site technical resources are not available.
  
• Respond to requests from the Helpdesk and support internal users on various desktop systems issues.
  
• Assess assigned severity levels and prioritize work accordingly.
  
• Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies.
  
• Train customers on various tools and systems. Maintain documentation and training material for supported services.
  
• Communicate highly technical information to both technical and non -technical personnel.
  
• Provide hands on help to other IT groups.
  
• Typically requires up to one year of related experience.
  

Requirements

• Experience Level: 5 -7 years Provide support to employees or internal customers in resolving complex or escalated technology issues.
  
• Primary Skills : Intune,OS configuration, Mac Os, windows
  OS
  
• Secondary Skills MFA setup, Conference room support
  
  

Benefits