Electronic FX Client Services Manager VP

Join us as a eFX Client Services Manager, VP

• This is an exciting opportunity to take on a leadership role in a fast‑paced and digitally focused eFX Client Services team that puts our clients at the centre of every decision
• We’ll look to lead and deliver high‑quality, front‑to‑back client service solutions that are critical to the bank’s electronic trading business.
• You’ll be honing your strategic and leadership capabilities in a dynamic, global environment.
• We're offering this role at vice president level

What you'll do

As an eFX Client Service Manager, you play a critical role at the centre of Global FX electronic trading ecosystem. The role is responsible for delivering end‑to‑end client service, ensuring seamless onboarding, exceptional product support, and timely resolution of front‑to‑back issues across electronic FX channels.

Day-to-day, you’ll also be:

• Providing end‑to‑end service coverage for all new and existing clients in the e‑FX business.
• Accountable for front‑to‑back issue resolution, covering pricing issues, booking errors, algo monitoring, connectivity checks, and settlement or platform setup gaps.
• Working closely with Sales Coverage teams across APAC, EMEA, and the US, as well as Trading desks, helping them service their client portfolios effectively. You maintain strong internal alignment to ensure clients experience a consistent, high‑quality service irrespective of region.
• Operate as part of a global electronic client services network, collaborating across hubs to maintain seamless support coverage primarily covering the US business.

The skills you'll need

We’re looking for an eFX client‑services professional who can really hit the ground running. You’ll draw on your leadership experience and your understanding of electronic trading workflows, platforms and controls to deliver effective solutions to complex client and platform problems.

You'll also demonstrate:

• Deep eFX platform knowledge across Single Dealer / Multi dealer platforms and APIs
• Partner with Sales leadership, Trading, Technology and Ops to prioritise client outcomes and platform stability.
• Knowledge of regulatory frameworks impacting FX markets (e.g. MiFID II, EMIR).
• This role requires working US shift hours, supporting our follow‑the‑sun service model.
• This is an office‑first role, reflecting the need for close collaboration with Trading, Sales, Technology and Operations.

Hours

Job Posting Closing Date: