Employee Experience and HR Projects

In one sentence

Employee Experience PMO In a Nutshell: Are you passionate about enhancing the employee experience and driving culture within an organization? Join our team and be part of a dynamic force that creates a differentiated employee experience regionally through projects and initiatives. We craft experiences that attract and retain the best talent in the industry, making a tremendous impact on employee journey.

What Will Your Job Look Like? As a member of the Employee Experience team, you'll drive engagement and investment in employees' lifecycle, making Amdocs a great place to work. You'll understand key milestones in employees' journeys and make their experiences more fulfilling and meaningful. 
 

All you need is...

Your role will involve:
•    Connecting with stakeholders: to define the touchpoint in the journey
•    Define ex Parameters: viewing processes & policies through the EX lense 
•    Run regional project: that better the experience to suit local needs 
Your Key Responsibilities:
•    Develop and Implement EX Strategy: Align the employee experience strategy with the company's overall business goals and values.
•    Employee Experience Audits: Conduct regular audits and assessments to identify areas for improvement.
•    Champion Employee Voice: Ensure employee concerns are heard and addressed, acting as a champion for employee feedback.
•    Communication Channels: Facilitate regular communication channels to keep employees informed and engaged.
•    Pulse Checks: Conduct ongoing employee pulse checks and work with the Talent Intelligence team to track key trends impacting the talent market.
•    EX Projects: Partner on EX projects defined by quarterly meetings and Regional Cabinet meetings.
•    EVP & Branding: Support the Marketing/IComm team to drive organization EVP and branding initiatives locally.
•    Regional Initiatives: Drive EX strategy and initiatives in the respective region and units.
•    Industry Awards: Participate in industry awards and recognition programs.
•    Organizational Initiatives: Drive organizational initiatives locally, including ramp-ups, ramp-downs, harmonization, rebadges, and BCP.
•    Data Analysis: Collect and analyze data related to employee engagement, satisfaction, and retention.
•    Trend Identification: Identify trends and patterns in employee feedback and make data-driven recommendations for improvement.
•    Impact Measurement: Track and measure the impact of EX initiatives and programs across the organization.
•    Collaboration: Collaborate with HR team members, business leaders, and other stakeholders to ensure alignment on EX initiatives.
•    Industry Best Practices: Stay up to date on industry best practices and trends in employee experience management.
Qualifications:
•    Master’s degree in Human resources, Psychology, or a related field.
•    7-10+ years of experience in Human Resources in a generalist role, Employee Engagement, or a related field.
Skills:
•    Excellent communication, interpersonal, and presentation skills.
•    Strong analytical and problem-solving skills.
•    Excellent organizational and time management skills.
•    Ability to work independently and as part of a team.
•    Ability to handle confidential information with discretion.
•    Strong understanding of HR policies and procedures.
•    Ability to adapt to changing priorities and deadlines.
•    Strong understanding of employee experience principles and best practices.
•    Ability to build strong relationships with employees and stakeholders.
•    Proficiency in data analysis and reporting.
•    Experience with employee engagement surveys and feedback tools 

What will your job look like?

• Provide consultancy to the management team on HR related issues
• Implement the HR strategy and build work plans using standard methodologies to promote business goals.
• Proactively support top talents and key roles, being the focal point for employees on HR consultation such as performance, development etc.
• You will be the HR partner who will promote people managers skills, performance improvement and professional development to people managers hire to retire.
• Advise managers and employees on employee experience issues and special requests.
• "Sense the field" to focus areas for intervention and support, to promote interpersonal climate based on Amdocs Values and Code of Ethics.
• Perform ongoing organization analysis and implement organizational change programs driven form the business needs and challenges, in partnership with the BU
• Develop and facilitate team building programs, in collaboration with the Learning and OD BPs, working to define learning and development programs for managerial and professional capabilities' development.
• Support the managers with preparing and implementing communication plans as well as internal communication of changes and new initiatives.
• Manage region/Region specific HR activities (recruitment, C&B policy implementation) and serve as regional SME in providing advice and direction to the division/groups.

Why you will love this job:

• You will work with dynamic HR Professionals at the back-end, get a better understanding of different HR facets and become a specialist in multi-tasking
• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.